When to use this
Requirements surface too late
You ran workshops with team leads, but the frontline reality was different. Critical requirements appear mid-build as change requests.
The process is not really understood
Teams describe the official process, but the real workarounds, exceptions, handoffs, and edge cases are sitting with the people doing the work.
The scope is based on too few voices
You are scoping across departments, systems, and teams, but the evidence comes from a small group with incomplete visibility.
How it works
Configure around the process
Set up interviews around the workflow, system, handoffs, exceptions, data, and decisions your team needs to understand.
Reach the people who do the work
Deploy to every stakeholder group the change touches - not just team leads, but the people who actually run the process.
Capture requirements and risks
Surface requirements, process variations, adoption risks, edge cases, and current-state evidence before delivery starts.
Export the process evidence base
Evidence-linked requirements, process maps, risks, and stakeholder input structured for your team's downstream deliverables.
Impact
Process truth captured
What people actually do, not just what the process document says
Requirements earlier
Requirements and edge cases surfaced before they become change requests
Risks visible
Adoption risks, handoff issues, and process variations found before delivery starts
Client trusts it
Evidence-linked process data the client can verify and stand behind
